Laser Science Services (I) Pvt. Ltd. is the pioneer in distribution of a diverse range of lasers and related equipment, that cater to industrial manufacturing and scientific research in India. Founded in the year 1988 by Dr. Lalit Kumar, Laser Science, today represents over 30 of the leading laser manufacturers from all over the globe, covering a wide range of products which includes: scientific and industrial laser systems, spectroscopy and microscopy equipment and, imaging systems. This enables us to equip Indian universities, research institutes and corporate laboratories with R&D systems; as well as the industry, with production tools and manufacturing systems.
We endeavor to support and ensure that Indian scientists and industrialists reach their goals of creating world leading innovations and products. Hence, our mission is to ensure that the best of technology created anywhere in the world is instantly made available to the scientific and industrial communities in India. Our expert team of sales engineers, helps clients identify the most suitable products for their requirements, and also helps design customized solutions for their unique and individual needs.
KNOW The key to providing quality service in a highly technical field such as ours, is knowledge. We ensure through our complete and thorough knowledge of our principals' products, that our clients are provided with the best possible solutions to their needs. However, knowledge here, does not only refer to our products, but also the ability to understand our clients' work and work objectives. We lay emphasis on spending time trying to understand our clients' output objectives, and constantly keep ourselves updated, in order to be able to extend the best possible understanding to them.
CARE We believe in providing solutions that are right for our clients, rather than just pushing products. Hence, we strive to get to know our clients, their objectives and the results that they desire from their work, be it a research study or a manufacturing project. Familiarizing ourselves with their work, gives us the ability to suggest solutions that can optimally address their specific needs.
Moreover, we don't just stop at providing products. For us, closing the sale, is only the beginning of the relationship. Our real joy lies in actually seeing our clients succeed in their endeavors and achieve their desired results.
Thus, we aim to constantly stand by our clients and ensure that they are able to make best use of our systems. In order to achieve this, we provide constant technical support and customer service, thereby ensuring that our clients can focus on innovating, as opposed to worrying about equipment.
DO We ensure that our service philosophy is not just theory, but actually put into practice. In order to make the 'know' and 'care' actionable, our sales and service engineers are trained at our principals' facilities in different parts of the world, allowing them to develop a first hand understanding of each product that we carry. This enables them to provide our clients with installations and the best technical support possible. In fact, we make our service promise a core part of their performance evaluation, in order to ensure best in class customer service. With offices across India i.e. in Mumbai, Chennai, Delhi and Kolkata, we ensure the best possible reach and prompt action.